Spa Manager

Hand & Stone - 31215 W Fourteen Mile - Farmington Hills, MI

Spa Manager

Farmington Hills, MI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Dental insurance

    Employee discounts

    Health insurance

    Training & development

    Vision insurance

    Hand & Stone Massage and Facial Spa in Farmington Hills is hiring a Spa Manager with a strong background in team leadership and business operations. We’re looking for a results-oriented professional who can drive performance, develop people, and deliver an exceptional guest experience.

    Who You Are:

    You have 2–5 years of proven leadership experience, managing teams in customer-focused environments like wellness, retail, or hospitality.

    You know how to set goals, manage performance, and hold people accountable.

    You’re confident using sales data, KPIs, and scheduling tools to drive efficiency and profitability.

    You lead with clarity and empathy, and you're passionate about team development and operational excellence.

    What You’ll Do:

    Oversee daily spa operations: staff scheduling, front desk performance, inventory, and cleanliness standards.

    Set clear goals tied to membership sales, client retention, and service quality.

    Hire, train, and mentor team members to create a high-performing, customer-focused culture.

    Analyze business metrics to make informed decisions and hit revenue targets.

    Develop and execute local marketing and outreach strategies to grow the client base.

    Resolve client concerns professionally and proactively to ensure satisfaction and loyalty.

    Why Join Us:

    Competitive base pay + commission + performance bonuses

    Autonomy to run the business and build a strong team

    Career growth opportunities

    Employee discounts on services and products

    If you're ready to lead with purpose and drive real results, apply now and help shape the future of our Farmington Hills spa.

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.