Benefits:

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Position Summary : We are seeking a driven and experienced Spa Operations Manager to lead the successful launch and daily operations of our spa location. This is a pivotal role for a strategic and hands-on leader who is passionate about wellness, team-building, and creating systems that support sustainable growth.This individual will be responsible for driving sales, managing daily spa operations, and representing our brand at community events.

Sales & Revenue Growth (Primary Focus):

Drive monthly, quarterly, and annual revenue goals through services, retail, and memberships

Lead, coach, and develop staff in consultative selling, upselling, rebooking, and client retention

Create and implement sales campaigns and exclusive spa promotions

Analyze sales trends to identify growth opportunities

Manage and grow client memberships and loyalty programs

Ensure a luxury client journey from consultation to service delivery

Spa Operations:

Oversee all daily operations, including scheduling, team flow, and facility upkeep

manage, and inspire massage therapists, estheticians, Lash technicians and front desk staff

Maintain compliance with safety, health, and cleanliness standards

Use spa management platforms (POS, booking, inventory) to support operational efficiency

Oversee inventory levels and retail product sales

Community & Event Engagement:

Represent the spa at offsite wellness events, pop-ups, and sponsored activations

Help coordinate and execute community outreach and educational events

Develop partnerships that align with our brand’s mission to normalize self-care

Collaborate with marketing to promote spa events and classes

Qualifications

Minimum 2 years of management experience in spa, wellness, or hospitality environments

Proven ability to lead sales-focused teams and exceed revenue goals

Strong background in client acquisition, retention, and event coordination

Passion for wellness, community building, and empowering self-care

Proficient in Microsoft Office, Google Workspace, Excel, Zoom, and spa software platforms

Excellent communication, leadership, and organizational skills

Comfortable with a flexible schedule, including evenings, and weekends

Reliable transportation required for local offsite events

Compensation & Benefits

Competitive base salary

Performance-based bonuses + commission

Opportunity to be part of mission-driven community wellness initiatives

Insurance & IRA benefits after 120days