Benefits:

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Full-Time | Luxury Spa Environment | Benefits Included

We are seeking an exceptional Spa Reception Lead to elevate and lead our front desk operations within a luxury, guest-centered spa environment. This is a leadership role for someone who understands that the reception experience sets the tone for the entire guest journey.

The Spa Reception Lead is responsible for ensuring seamless front desk operations, upholding the highest hospitality standards, supporting training and onboarding, and serving as a key partner in delivering an elevated, thoughtful, and consistent guest experience.

This role is ideal for a hospitality professional who leads with confidence, precision, warmth, and integrity.

Key Responsibilities

Lead the spa reception team to ensure consistent alignment with luxury hospitality standards

Serve as the front desk point of leadership, modeling professionalism, composure, and elevated guest care

Support onboarding, training, and ongoing development of reception team members

Ensure accuracy and excellence in scheduling, guest check-in and check-out, payments, memberships, and guest records

Support membership education and sales through service-driven, consultative conversations

Assist leadership with implementing new systems, processes, and special projects

Anticipate guest needs, proactively resolve concerns, and elevate the overall guest experience

Maintain calm, organized operations during high-volume or high-touch service periods

Act as a liaison between service providers, reception, and leadership to ensure smooth daily flow

What We’re Looking For

Previous experience in spa reception, luxury hospitality, or guest services (spa experience strongly preferred)

High personal standards for professionalism, hospitality, and attention to detail

Strong understanding of memberships, retail or service-based sales, and guest retention

Confident communicator with the ability to lead both guests and team members

Exceptionally reliable, organized, and detail-oriented

Comfortable working evenings and weekends as part of a full-time schedule

Tech-comfortable and able to learn scheduling, POS, and CRM systems quickly

A calm, solutions-oriented presence who thrives in a leadership role

Compensation: Based on experience and alignment, with bonus opportunities for achieving goals and supporting membership sales.

Schedule & Benefits

Full-time position

Health insurance benefits included

Complementary Massage and Facials

Opportunity to grow within a values-driven, high-standard spa organization

Who You Are

You believe hospitality is an art. You understand that details matter — tone of voice, body language, follow-through, and consistency. You take pride in leadership, enjoy supporting others, and are deeply aligned with delivering an exceptional guest experience every single day.

You are not looking for “just a front desk job.” You are looking for a role where your standards, leadership, and professionalism are valued — and where the guest experience truly matters.

How to Apply

Qualified candidates are encouraged to apply with a resume and brief introduction. We are intentionally seeking the right fit and value professionalism, reliability, and a genuine passion for hospitality.