Benefits:

Supportive Environment

Positive Work Environment

Open Communication

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job description

Brand summary

The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy. The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Restore Your Body. Reset Your Soul.

Job description

This individual helps set the tone for the entire boutique. Leadership, natural human connection, seeing opportunities to make guest experience the best it can be are part of that ‘special something’ we are looking for. The EG Lead role supports the EG Supervisor and General Manager by doing special projects which may include, but not limited to inventory tracking, various admin tasks, adhering to and insuring brand standards including display aesthetics and cleaning standards, creative projects related to community engagement, recruiting, and marketing. Sets the example for organic sales, connecting with both guests and staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must understand the basic principles of auditing, balancing, and closing out accounts.

• Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook.

• Must have excellent communication skills.

• Must be computer literate with the ability to learn various software programs/applications.

• Must know how to operate printers and various other office equipment.

• Must be able to prioritize tasks and handle multiple tasks simultaneously.

• Willingness to work flexible hours including days, evenings, weekends, and holidays

• Must be customer service focused

• Experience with Social Media functions and willingness to contribute to aspects of social pages connected to The NOW Fremont

• Experience with organic sales and schedule optimization a plus

Work Environment:

The work environment is an extension of the guest experience we create. We strive to create an environment you are excited to return to over and over again. We are located in a great, walkable area of Fremont, have snacks in the back, and have an amazing team of therapists and staff here.

Daily Functions:

• Continuously demonstrate all duties and responsibilities as required of the Experience Guide team.

• Oversee our front desk experience guide through training.

• Facilitate team meetings to ensure strong product and selling skill knowledge.

• Act as a liaison between the Experience Guides, Massage Therapists, and Leadership team.

• Communicate all updates, prepare new products/offerings, events, and protocols to the Experience Guide team.

• Ensure the facility is always clean and presentable to standards.

• Be accountable for transactional corrections and follow-up.

• Assist with group bookings and communicate directly with group inquiries.

• Create documents, reports, spreadsheets, and protocols as directed.

• Participate in retail and back-of-house inventory counts

• Assist in forecasting staff needs, related to seasons and staff retention.

• Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned.

• Share suggestions, voice challenges, or any specific concerns to the Leadership Team.

• Assist General Manager with guest complaints and/or concerns.

• Collaborate with the Leadership Team during regular meetings regarding any improvements.

• Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours

Ideal Candidate:

Our ideal candidate is inspirational, service-oriented, optimistic, and hard-working individuals with a passion for health and wellness. The belief in self-care is essential. If you find yourself striking up conversations with the cashier, or strangers in line, make connections easily, works well with others, reliable, responsible, not afraid to ask questions, sometimes described as ‘the glue’ that keeps the team together and can be calm under pressure, this could be the perfect fit. Skills and apps can be taught, we want that special something that draws people in.

What Employees Value about the Now:

• Bonus structure

• One free massage a month

• Discount massages for family members

• Team member referral bonus

• Excellent Medical and Vision plans for all full-time employees

• Discounts on products

• Surprise lunches

• Daily coffee, tea, and snacks provided

• Collaborative, positive environment

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.