Benefits:
Dental insurance
Employee discounts
Training & development
Vision insurance
Are you passionate about delivering exceptional customer service and thrive in a lively, people-focused environment? Do you have a background in the spa industry and want to be part of a leading fitness brand with a strong, successful culture? If so, Fitness Formula Clubs (FFC) is where you belong!
We’re seeking a part-time Spa Receptionist who is friendly, dependable, and open to learning. At FFC, top-notch customer service is essential! You’ll help maintain a welcoming, clean, and safe space for guests while embodying our core values. Join a compassionate, diverse team that values relationships and the impact of helping others.
We’re looking to cover these weekly hours at our Gold Coast location: Saturdays and Sundays from 8:30am-6:00pm. We're seeking candidates who genuinely enjoy interacting with people and preferably with prior reception desk experience.
Duties and Responsibilities:
Greet members by name and with a smile
Provide a clean, safe and healthy environment for members, guests, and workers
Maintain cleanliness of the spa’s front desk, shop and tanning areas (if applicable)
Answer incoming calls and direct them accordingly in a professional manner
Maintain constant communication with spa staff regarding appointment bookings
Book appointments and take payment upon completion of applicable service(s)
Maintain an accurate cash drawer and balance cash register at the close of each shift
Connect with clients via phone for reminder and confirmation calls
Serve as an expert on Recovery Lounge products and services
Educating clients on the Recovery Lounge services, including medical benefits and precautions
Respond to members’ questions and concerns as needed
Provide additional support to the other departments as needed
What We Offer:
Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
Company-paid Life Insurance (only for Full time employees)
401K - with company match
Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC:
Complimentary Club Membership to use any of our FFC locations!
Open Door Policy - Your managers and the corporate team all have an open door policy
Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
25% discounts on Spa, Retail, and Fitness classes for all employees
Employee appreciation programs
Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more
Our Commitment to Hospitality: FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.
Our Purpose:
"To enhance the lives of our members and guests by improving their overall health and well-being."
Our members, guests, and staff are as diverse as the city we call home. We are "Chicago from Day One," committed to building a respectful and inclusive community.