Benefits:

Positive and professional spa environment

Training provided

Sales Bonus Opportunities

Competitive Hourly Pay

Employee discounts

Job Summary

MassageLuXe is looking for a friendly, professional, and sales-focused Spa Receptionist / Front Desk Associate to join our team. This position is the first and last impression for our guests and members, so we are looking for someone who is welcoming, organized, dependable, and comfortable helping clients with scheduling, memberships, services, enhancements, and retail products.

The ideal candidate enjoys working with people, can multitask in a fast-paced spa environment, and takes pride in creating an excellent guest experience from check-in to check-out.

Responsibilities

As a Spa Receptionist, you will be responsible for greeting guests, answering phones, scheduling appointments, checking clients in and out, and helping ensure the spa runs smoothly throughout the day. This role also includes educating guests on memberships, service options, enhancements, and retail products in a professional and helpful manner.

Daily responsibilities include:

Greet guests and members with a warm, professional attitude

Answer phone calls, emails, and voicemail inquiries promptly

Schedule, confirm, cancel, and reschedule appointments

Check clients in and out using spa software

Educate guests on services, memberships, enhancements, and retail products

Support membership sales, upgrades, and guest retention

Maintain a clean, organized, and welcoming front desk and lobby area

Communicate professionally with massage therapists, estheticians, managers, and guests

Assist with daily opening and closing front desk duties

Handle guest questions, concerns, and appointment changes with professionalism

Follow company policies regarding client privacy, payments, scheduling, and service procedures

Qualifications

Previous front desk, customer service, spa, salon, retail, or sales experience preferred

Strong communication and phone skills

Friendly, professional, and positive attitude

Comfortable recommending memberships, services, enhancements, and products

Ability to multitask and stay organized in a busy environment

Dependable, punctual, and team-oriented

Basic computer and scheduling software skills

Ability to handle guest concerns calmly and professionally

Must be willing to work evenings, weekends, and/or holidays as business needs require

What We’re Looking For

We are looking for someone who is not just checking guests in and out, but someone who can help create a luxury spa experience. A successful Spa Receptionist is confident, welcoming, detail-oriented, and comfortable helping guests understand the value of regular massage, skincare, memberships, enhancements, and retail products.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Personal Care Industry.