Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
Coordinate Positions: Guest Experience Specialists work closely with the Spa Manager, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, etc.
Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody VIO’s core values and reflect them through their interactions and behaviors. Guest Experience Specialist must continually work to meet guest expectations by responding to guest questions and inquiries, managing the guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the VIO Med Spa brand at the highest level.
Qualifications
Professional in appearance
Excellent interpersonal and social intelligence
Personable and possess the confidence necessary to engage the sales process
Friendly, caring, and compassionate
Passion for aesthetics and possess the desire to learn more about the industry
A desire to continually improve
Career-minded
Team oriented and willing to do what it takes to help the team succeed
Entrepreneurial minded, taking ownership for their tole in the success of the business
Goal oriented and driven to achieve
Prior Med Spa Experience
Work history includes prior Customer Service Training
Major Functions (Primary Duties and Responsibilities):
Reflect VIO’s core values in every interaction;
Greet guests and answer phone calls;
Pamper and serve the guest;
Gather accurate guest information and ensure the completion of all necessary forms and paperwork;
Schedule guest services; assist in filling openings in schedule, as well as rescheduling guest cancellations;
Maintain a clean and tidy work environment and, lobby area;
Record and bill treatments accurately and on time, ensuring required discounts, rewards points, and special offers are applied accordingly;
Confirm guest appointments and procedures, making sure the scheduled treatments are accurate and booked in a suitable time frame; review all health and Spa policies with guests;
Respond to email and voice messages in a timely manner;
Provide accurate spa services and treatment information to guests;
Use initiative when dealing with guests who have contraindications to find suitable alternatives;
Perform general administrative duties, ensuring required information is accurately recorded, maintained and communicated;
Maintain retail environment by organizing and replenishing products;
Ensure required opening and closing procedures are performed to satisfaction and all daily checklists are completed and recorded appropriately;
Demonstrate high levels of guest service and satisfaction by going the extra mile and exceeding expectation;
Drive sales and achieve sales targets for promotions, services, and treatment launches;
Assist the Spa Manager as directed and carry out reasonable tasks allocated;
Essential Behavioral Characteristics:
Ethical * Positive attitude * Enthusiastic * Team orientation * Self-motivated * Self-directed * Empathetic * Creative * Tenacious * Integrity * Honesty * Trustworthy * Outgoing * Detail oriented * Problem solver * Responsible * Relationship oriented
Essential Skills: