Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Driftwood Yoga, Spa & Boutique is a luxury wellness destination rooted in results-driven care, relaxation, and meaningful service. We’re seeking a talented and emotionally intelligent Operations Director to lead our day-to-day business operations and team with excellence. This is a pivotal leadership position with the opportunity to shape our continued growth and uphold the elevated experience our guests have come to expect.

Key Responsibilities:

Team & Leadership

Manage daily operations across the spa, yoga studio, and boutique

Lead, mentor, and support a high-performing team

Monitor KPIs, provide coaching, and uphold accountability

Oversee staffing, scheduling, and service flow to optimize efficiency

Sales & Guest Experience

Drive revenue growth through service optimization and team performance

Collaborate with the front desk to support retail and service sales

Ensure exceptional client care across all touchpoints

Operational Excellence

Approve payroll, monitor timecards, and track tips

Oversee inventory flow, vendor coordination, and service readiness

Utilize Zenoti to manage bookings, scheduling, and reporting

Marketing & Communication

Liaise with marketing and social media partners to ensure operations support upcoming promotions, campaigns, and events

Provide intra-weekly reports and business updates to ownership

Ideal Candidate:

Brings 3+ years of leadership experience in spa, wellness, hospitality, or high-touch retail

Communicates with clarity, warmth, and professionalism—both with guests and team members

Leads by example with poise, grace under pressure, and attention to detail

Maintains a polished, well-groomed appearance aligned with Driftwood’s upscale aesthetic

Is tech-savvy (experience with Zenoti or similar spa software is a plus)

Thrives in a culture of care, service, and elevated guest experience