Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

At DFW Security, our vision is to deliver an Excellent Customer Experience. Our Customer Service Department is the driving force behind customer loyalty, supporting our mission to provide value and peace of mind to our community. Join us and be part of a team that values trust, security, and exceptional service.

LOCATION

In-Office.

SCHEDULE

Our department operates Monday through Saturday from 9:00AM – 6:00PM CST. Saturday shifts are shared on a rotational basis. This is a full-time position.

POSITION OVERVIEW

We are seeking a Spanish Speaking Customer Support & Technical Specialist to provide exceptional support to our clients. In this role, you will handle inquiries, resolve technical issues, and ensure customer satisfaction through efficient service and clear communication. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Identify the purpose of the customer’s call, gather relevant information, and provide effective solutions

· Deliver technical and customer support through phone, email, and SMS with professionalism and clarity

· Accurately document all customer interactions in company systems

· Strong attention to detail and analytical skills

· Apply best practices in customer service to build rapport and strengthen customer relationships

· Gain in-depth knowledge of our equipment and installation processes

· Educate customers on the proper use and features of their systems and equipment

· Generate service tickets for unresolved issues requiring further technical assistance

· Efficiently schedule Service Technicians to address customer needs promptly

· Work independently to identify optimal solutions for technical and service-related issues

SKILLS AND QUALIFICATIONS

· High School Diploma, GED, or higher education preferred

· Minimum of 1 year of customer service experience

· Excellent customer service and communication skills

· Ability to multi-task effectively across various internal programs

· Skilled in de-escalating phone calls with professionalism and empathy

· Adapt quickly to evolving systems and process changes

· Proficient in navigating multiple screens and applications simultaneously

· Bilingual Spanish ability

BENEFITS

· Medical, Dental and Vision Insurance

· 401(k) with Matching

· Paid Time Off (PTO)

· Life Insurance

· Paid Company Holidays

· Paid Company Quarterly Meetings

· Employee Discount on Security Services

PAY DISCLOSURE

DFW Security offers a competitive pay structure including hourly work and commission based on experience and qualifications.

DFW Security is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. DFW Security strives to ensure every employee is valued and promotes positive company culture.