Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Reports to:

Front Desk Manager

Requirements:

Fluent in Spanish

Proficient reading and writing skills

Computer Skills

Weekends availability

Evenings (closing 5-11pm) availability

Special Skills:

Strong customer service skills

Responsibilities:

Greet all members and guests with a smile and wish them well as they leave the club

Check in all members and guests following company procedures

Communicate any system alerts or messages during check-in

Answer phone calls in a courteous, professional, and helpful manner

Share information about special events with members and guests

Create a welcoming atmosphere for everyone who walks in

Assist members with requests or refer them to a manager when needed

Maintain a professional attitude at all times

Make outbound calls to leads and members with billing issues

Process payments for member services in line with company policies

Be familiar with the facility layout, services offered, and class schedules

Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas

Support management with projects or tasks as needed

Follow all policies and procedures in the Employee Handbook

Complete opening and closing duties as assigned

Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements

Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlights

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings