Job Description
The eCommerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of client’s eCommerce initiatives. This position requires a “hands-on” manager with astute attention to process and detail, who possesses the ability to apply this detailed knowledge to actionable insights and recommendations. Particularly as they relate to the client's Amazon growth and acceleration strategy. The Manager must have a mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP as well as adeptness with other major online marketplaces and related tools.
This position is both strategic and tactical in scope and requires the ability to apply detailed eCommerce knowledge to actionable insights and recommendations. They will assist the Associate Media Director and Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.
ROLE OBJECTIVES:
- Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps
- Assist in overseeing the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP
- Become an eCommerce subject matter expert for internal and external stakeholders by staying ahead of eCommerce trends
- Partner with Associate Director to build end-to-end ecommerce strategy and plans for the client
- Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations
- Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift
- Drawing on previous experiences, uses a variety of approaches to identify client needs and exceeding their expectations
- Understands the complex cause and effect patterns that may underlie issues and/or opportunities and thinks beyond the obvious
- Identify patterns and trends that relate to a particular situation and uses that knowledge to come up with creative solutions
- Provides performance reporting against client goals with insights and optimization recommendations
- Develop budget and performance projections for testing new partners or technology
- Conduct monthly client billing audits
- Partner with Associate Director to develop processes for improved work flow within Spark and between agency partners and vendors
- Maintain stellar relationships with the vendor partners to further advance Spark as a preferred client partner
- Provide formal training to new team employees
- Work to master, identify, and communicate trends in search and in client industries