Job Description:

The Spark Wireless Retail Store Manager (RSM) is responsible for sales, leadership and management of a T-Mobile retail store location. The RSM is expected to create a high performing culture of sales and profitability, while providing an unprecedented, Un-Carrier customer experience. The RSM must be familiar with all aspects of retail management including recruiting, hiring, training, coaching, team leadership, sales, scheduling, marketing, operations and loss prevention. The ideal RSM candidate must have the ability to multi-task and provide effective leadership and support in a fast-paced retail wireless sales environment.

Responsibilities:

Recruit, hire and develop an effective sales team

Train team on retail wireless systems, products, plans, promotions and sales techniques

Build skills and successes through continued coaching and performance conversations

Support and utilize T-Mobile and Spark productivity tools

Ensure all sales goals are met or exceeded while managing the overall store productivity

Deliver financial results based on specific performance and experience objectives

Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards

Maintain a neat, clean organized store environment at all times

Drive operational efficiencies to help minimize risk and protect store assets

Identify ways to manage and control store expenses

Maintain proper inventory management procedures

Demonstrate an early adopter mentality through on-going self-development while preparing your team to execute on new programs quickly

Adhere to Spark and T-Mobile policies, procedures and processes

Qualifications:

Minimum 1-2 years successful store/sales management experience

Excellent communication skills (both written and verbal)

Bilingual Spanish/English preferred

Capable of positively leading and coaching to deliver desired financial results

Operational and financial performance management

Bachelor’s degree preferred

Enthusiasm about wireless industry

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Candidates are required to pass a criminal background check before beginning employment.