Job Description:
The Spark Wireless Retail Store Manager in Training (RSMIT) is responsible for sales, leadership and management of a T-Mobile retail store location. RSMIT's are expected to create a high performing culture of sales and profitability, while providing an unprecedented, Un-Carrier customer experience. The RSMIT must be familiar with all aspects of retail management including recruiting, hiring, training, coaching, team leadership, sales, scheduling, marketing, operations and loss prevention. The ideal RSMIT candidate must have the ability to multi-task and provide effective leadership and support in a fast-paced retail wireless sales environment.
Responsibilities:
Recruit, interview, select, hire and develop an effective sales team
Train team on retail wireless systems, products, plans, promotions and sales techniques
Build skills and successes of team members through continued coaching and performance conversations
Manage the team through effective scheduling and prompt corrective action for policy violations
Resolve conflict between team members
Utilize various systems and tools provided to enhance knowledge to execute to a higher level
Meet or exceed all sales goals while managing the overall store productivity
Set individual goals for Team Members toward meeting the overall store goals
Deliver financial results based on specific performance and experience objectives
Resolve customer issues fulfilling the Un-Carrier experience
Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
Direct the team to maintain a neat, clean organized store environment at all times
Drive operational procedures to help minimize risk, protect store assets and ensure accuracy of sales recording
Identify ways to manage and control store expenses
Maintain proper inventory management procedures
Demonstrate an early adopter mentality through on-going self-development while preparing the team to execute on new programs quickly
Adhere to Spark and T-Mobile policies, procedures and processes
Qualifications:
Minimum 1-2 years successful store/sales management experience
Wireless and/or commission-based sales environment management is preferred
Excellent communication skills (both written and verbal)
Capable of positively leading and coaching to deliver desired financial results
Operational and financial performance management success
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Candidates are required to pass a criminal background check before beginning employment.