Job Description

JOB DESCRIPTION:

TITLE: Customer Support Representative

4 Months Contract

Location: Tampa, FL

SUMMARY/COMPANY: Sparks Group has partnered with a fast growing tech company who is seeking Member Service Representatives to assistance in providing excellent service and support to their customers. This is a contract opportunity and offers a sign on bonus, flexible hours and benefits.

RESPONSIBILITIES:

· Provide timely, accurate and efficient service to our customers via email, live chat and virtual platforms

· Verify member identification and follow verification procedures

· Work with other members to troubleshoot verification issues and provide a working solution

QUALIFICATIONS/BACKGROUND PROFILE:

· 6 + months in customer service-based role

· Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously

· Demonstrate excellent written, verbal and interpersonal skills

· Projects a competent, enthusiastic and empathetic demeanor with customers

· Strong interpersonal and communication skills; both spoken and written

· Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment

· Flexibility and reliability to work nights, weekends and holidays as needed

· Excellent attention to detail, spelling, and multi-tasking abilities

REGULAR SCHEDULE:

· Once training is completed you will move into your regular shift schedule. (Shift Schedules: 7:30am – 4pm, 9:30am – 6pm, 10:30am – 7pm, 12:30pm – 9pm, 3:30pm – 12am, 5:30pm – 2am. 11:30pm – 8am, Monday – Friday, Tuesday – Saturday, Sunday – Thursday, Friday – Tuesday) *Additional schedules may be added as necessary

· No part time positions available

· Not a remote position; all shifts will work onsite

COMPENSATION:

· Salaries range from $37,400 – 38,480 ($18.00 - $18.50 per hour)