Job Description

The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision-making within established guidelines.

Core Job Requirements/Outcomes

• Manage specialty collection portfolios by promptly contacting members, addressing delinquencies, coordinating recovery actions, and minimizing financial risk through consistent monitoring and resolution.
• Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions.
• Support legal recovery efforts by working with attorneys and third-party vendors to ensure timely and accurate referrals for bankruptcies, foreclosures, and repossessions in alignment with policies, procedures, and regulatory guidelines.
• Maintain compliance, documentation integrity, and department performance by ensuring all account activities adhere to FDCPA, TCPA, FCRA UDAAP, bankruptcy codes, internal controls, and established service level agreements (SLAs).

Other Essential Functions

• Build and maintain member trust by delivering empathetic, professional communication during financial hardship and asset recovery discussions.
• Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements.
• Collaborate with internal teams and external vendors by supporting workflow continuity, sharing knowledge, and assisting with workload management.
• Foster a collaborative team environment by participating in team initiatives, supporting cross-training, and proactively identifying opportunities for process improvements.

Qualifications

Education: High school diploma or equivalent required.

Certifications: Consumer Credit Counselling Certificate preferred.

Job Experience: Minimum three years’ experience in real estate and/or consumer collections, or relevant experience in a financial institution required.

Software Skills: Previous experience with PACER, COVIUS, FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Additional Information

Please review our website for more informaiton at www.stcu.org/careers.