Job Description

This temporary assignment will work on the real estate & bankruptcy team within Special Assets. The temporary assignment will work on the team through end of April 2026.

The Special Assets Representative is responsible for effectively working delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery, and bankruptcies to ensure the best possible outcome for both the member and the credit union.

Core Job Requirements/Outcomes

• Manage specialty collection queues by taking initial foreclosure action, completing bankruptcy filings, issuing accounts for repossession, monitoring asset liquidation, and making charge off recommendations.
• Manage asset recovery by completing necessary legal work, referring accounts to outside collection agencies, and posting third-party payments and invoices.
• Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances in a straightforward and tactful manner.

Other Essential Functions

• Adhere to and remain compliant with Federal and State Regulations pertaining to the FDCPA and bankruptcy code by attending available webinars and completing applicable training courses.
• Determine reasonable action to be taken on accounts work by identifying risk and analyzing credit reports.
• Foster positive relationships by creating a cohesive environment and contributing to the team’s overall success.

Qualifications

Education: High School diploma or equivalent required.

Job Experience: Minimum one-year financial industry experience including frontline or lending is required. Prior consumer collections experience is preferred. Basic knowledge of laws pertaining to collections for FDCPA and UDAAP is preferred.

Software Skills: Previous experience with PACER, COVIUS, and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear, and operate a computer, keyboard, mouse and basic office equipment and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Additional Information

Please review our website for the complete job description and apply today at stcu.org/careers.