JOB SUMMARY:

The Special Projects Coordinator solves customer issues, analyzes programs, and services, and

provides recommendations for improvements while serving as the liaison to community groups and

regulatory agencies.

ESSENTIAL FUNCTIONS

· Investigates and resolves causes of customer disputes, facilitates resolution to

complaints/concerns and discusses with management to improve customer relations.

· Researches, analyzes, implements, coordinates, promotes, and evaluates special

programs/grants/contracts and confirms the process adheres to regulatory compliance

requirements.

· Participates in the development and administration of program/grants/contract’s budget.

· Analyzes and recommends program and service delivery improvements.

· Serves as consumer and regulatory liaison and conducts community events.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

· Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Knowledge of the communities being served and understanding local needs and resources.

· Exceptional customer service and interpersonal skills.

· Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

· Excellent verbal and written communication skills.

· Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

· Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Associate’s or Undergraduate degree in a relevant field of study strongly preferred.

· (2) years of relevant experience preferred.

· Additional relevant work experience may be considered in lieu of required education.

· Valid driver’s license with good driving record.

· Ability to relocate within the service delivery area. · Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions

are primarily in an office environment. Occasional driving and travel required. Flexible hours may be

required. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.