Job Description
The Special Services Coordinator liaises between the warehouse team, install team, and the Customer to coordinate services, including go-backs and warranty repairs. This role has an in depth understanding of CAD functionality including service mode, the standard product guide, and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
- Health insurance – Medical, Dental, and Vision
- PTO days, floating holidays, paid holidays, and sick days
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us – many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Pay rate: $24-$27/hour
Duties and Responsibilities:
- Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate go-backs and warranty repairs.
- In depth understanding of 3DCADSoft construction and service mode functionality
- Reads and interprets installer go-back reports and convert them into actionable reports, while partnering with installers as needed for additional detail on needed parts or services.
- Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves, quick turnaround go-backs, and delivering material to job site.
- Alerts clients of delay in completion due to material damage as required
- Works in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during go-back service.
- Processes post-install folders for those jobs involving go backs, coordinating with Office team once service is complete for final processing.
- Frequent one-on-one contact with vendors, internal partners, and current location team