Job Description

The Special Services Coordinator liaises between the warehouse team, install team, and the Customer to coordinate services, including go-backs and warranty repairs. This role has an in depth understanding of CAD functionality including service mode, the standard product guide, and installation practices. The Special Services Coordinator has a high level of urgency and detail and is confident making decisions independently in the best interest of the client.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with company match
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay range: $25-$27/hour

Duties and Responsibilities:

• Works with Plan Reviewers and Installation Scheduler and/or Install Operations Specialist to coordinate go-backs and warranty repairs.
• In depth understanding of 3DCADSoft construction and service mode functionality
• Reads and interprets installer go-back reports and convert them into actionable reports, while partnering with installers as needed for additional detail on needed parts or services.
• Assists the installation team in identification and formulation of a recovery plan as needed including same day job saves, quick turnaround go-backs, and delivering material to job site.
• Alerts clients of delay in completion due to material damage as required
• Works in coordination with Sales and Installation Managers to ensure effective and efficient customer recovery in service situations; will take the lead in resolving and act as point of contact as needed for customers during go-back service.
• Processes post-install folders for those jobs involving go backs, coordinating with Office team once service is complete for final processing.
• Frequent one-on-one contact with vendors, internal partners, and current location team

Qualifications

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Strong communication, interpersonal and presentation skills
• Ability to communicate politely, clearly, and professionally with clients
• Ability to work quickly and accurately data entry
• Ability to provide an exceptional client experience aligned to the company values
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, CC Dashboard, Salesforce, Microsoft Office, etc.) ****

Additional Information

Check out our careers page for more open positions: Careers & Available Jobs

Find us on Facebook, YouTube, and Instagram

#AZ166

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

Privacy Policy: https://www.californiaclosets.com/privacy-policy/

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/