ADDRESS: USA-PA-Carlisle-1149 Harrisburg Pike

STORE CODE: Total Rewards Administration (2761879)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Acts as a subject matter expert on various benefit programs defined in our collectively bargained agreements (CBA), such as H&W programs, Pension programs, and various other types of activities dictated by the CBA. Evaluates benefit program functionality within the HR systems, along with interaction with third party administrators, recommending innovative ways to improve processes. Serves as quality assurance lead for CBA administration in support of consistent administrative practices. Develops and maintains department documentation and training aids. Acts as primary resource for team members. Coordinates various data resources and produces financial summary reporting for Finance related to all benefits programs, in support of SOX controls. Works with a variety of internal and external contacts, including vendors, auditors, brokers and regulatory agencies.

Duties and Responsibilities:

• Primary liaison with brand labor teams to assess CBA’s and interpret content for necessary change management in the related HRIS system(s).

• Supports claims, contributions, and other data assessment initiatives as needed to assist the brand labor team(s) as well as external auditors and consultants.

• Reviews, updates and analyzes department documentation for accuracy and SOX compliance.

• Develops and supports training of new CBB Coordinators.

• Creates documentation and training of standard operating procedures for CBB team

• Coordinates business user acceptance testing of system functionality, including supporting the development of business requirements and test plans. Delegates detailed test scripts to CBB team for execution, and ensures tested updates are working properly post-migration to production.

• Develops standard operating procedures. Monitors administrative integrity, develops tracking systems to monitor assigned benefit program transactions and makes technical system improvement recommendations.

• Oversees the integrity and accuracy of financial data and vendor payments for Plan reconciliation.

• Stays current on benefit trends and applicable legislation.

Qualifications:

• Associate degree or equivalent combination of education and work experience.

• Minimum of 5 years of related work experience in Benefits Administration, claims processing, collectively bargained benefits or other benefits related area.

• Intermediate MS Office, Visio and Project skills.

• Advanced Excel skill

• HR systems knowledge.

• Strong understanding of ERISA and applicable benefit provisions.

• Strong Customer Service Skills.

• Basic accounting skills.

• Analytical and creative problem-solving skills.

• Strong oral and written communication skills.

• Strong organizational skills and detail orientation.

• Ability to instill customer focus in a work environment.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Job Requisition: 244971_external_USA-PA-Carlisle_592022

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.