Job Description

POSITION SUMMARY:

The desired candidate will have prior Customer Account, Planning and Procurement management experience with extremely good attention to detail. This individual will require excellent organizational and interpersonal skills together with the ability to meet company deadlines in a timely manner. Specific experience and responsibilities will include, but not limited to: management of Customer Service team; responsible for reviewing, confirming, and expediting all purchase orders and interacting with customers to ensure the highest level of customer satisfaction.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:

· Manage Customer Service Team

· Ensure Customers and End Users receive professional and courteous support

· Serve as central point of contact for customer account management

· Manage team meetings to review backlog and work to resolve open Items

· Responsible to ensure approval of all Customer Sales Orders, reviewing delivery dates and pricing compared to customer PO

· Train, support, develop and motive team ensuring they are actively engaged

· Approve customer purchase orders, ensuring accurate delivery dates and pricing

· Ensure team is verifying customer pricing and delivery dates

· Ensure and promote excellent, pro-active Customer Service relationships with key customer contacts

· Develop and maintain excellent cross-functional relationships with all departments, especially Operations’ management and their team

· Ensure Controller and President/CEO are made aware of any and all problematic situations in a timely manner

· Responsible to ensure any and all issues raised by customers and/or end users and apply swift resolution

· Ensure customer-supplied forecasts are being used in planning models

· Responsible for setting up and leading weekly telephone calls with the factory to ensure on-time deliveries

· Provide Production Planning metrics through working closely with the factory to analyze and prioritize

· Ensure team is communicating with customers in regards to delivery status

· Ensure customers are notified of any delays in delivery status and ensure all is resolved to customers’ satisfaction

· Review accuracy of all Customer Service and Procurement information entered in the Company’s ERP system

· Responsible for ensuring report generation

· Develop and review Customer Service policies and procedures

DESIRED SKILLSET:

· Bachelor’s Degree required

· Prior medical device experience a plus

· 7+ yrs in a similar Customer Service Management role

· Prior people management experience required

· Possess above-average interpersonal skills demonstrating the ability to lead and work with others in a professional, positive and collaborative manner

· Excellent organizational, verbal, written communication and problem solving skills

· Ability to work under pressure to meet tight deadlines. This will occasionally require overtime.

· Ability to participate and lead in after-hours telephone calls to factory

· Willingness to learn, possess a can-do attitude, and motivated to succeed and grow

· Ability to multi-task with strong attention to detail

· Team player and lead with the ability to interface effectively with all levels of the organization; executives, staff, clients, outside agencies, organizations and individuals

· Knowledge of MS Office; ERP/MRP systems (NetSuite, preferred); document management system (DocStar, preferred)

· Experience working in a start-up environment, helpful

Company Description

Excellent place to bring your career to the next level! Above average benefits and compensation! Great employees!