Job Description

SPECTRA360 has an incredible opportunity available for a CUSTOMER SERVICE REPRESENTATIVE! You will be responsible for helping customers by providing product and service information and resolving technical issues. Great opportunity to grow with a stable company!

SCHEDULE: Monday - Friday, 7:30am to 4pm, plus overtime when needed. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Scheduling and Dispatch of service techs.

​QUALIFICATIONS:

• 9 months previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Background/drug screen
• Intermediate knowledge of MS Office

Company Description

Spectra360 is a Total Talent Management firm that specializes in contract, temp to hire and direct hire placements with a focus in the logistics industry. In 2018 and 2019, Spectra360 was ranked in the top tier of the nation’s fastest-growing talent management agencies by Inc. Magazine. Our focus is simple – find the best talented professionals and match each person to the right culture fit of our clients. We are always searching for THE BEST and look forward to working with YOU.