SENIOR INFORMATION TECHNOLOGY TECHNICIAN

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Essential Duties:

• Physically install and at times configure Windows servers, workstations, laptops, printers, speakers, IP cameras, IP phones, etc.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Oversee the daily performance of computer systems.

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Refer hardware or software problems to vendors or technicians for service.

• Coordinate with vendors/technicians engaged in problem-solving, monitoring, and installing data communication equipment and software.

• Answer users' inquiries regarding computer software and hardware operation to resolve problems.

• Perform other duties as assigned.

Required Skills:

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services.

Must be able to work in an on call/flexible schedule as needed

Must be self-motivated to work independently as needed.

Must have troubleshooting, problem resolution and critical thinking skills

Must have excellent communication skills, both verbal and written

2 year technical degree or 2 year associated experience, preferred

Physical Requirements:

Must be able to stand/walk for entire shift

Must be able to bend, kneel, and stoop

Must be able to move/lift up to 50 lbs.

Must be able to work in extreme weather conditions including inclement weather and high humidity