TURQUOISE PLACE FRONT DESK SUPERVISOR

The Front Desk Supervisor is responsible for supporting the Front Desk team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values.

Job Duties:

Supervise the Front Desk team to include scheduling, discipline, etc.

Prepare/organize daily activities/duties of Front Desk.

Oversee the completion of checklists; audit checklists for accuracy

Ensure guest arrival/departure information is prepared.

Assist team with checking guests in/out and other duties

Assist with problem resolution

Maintains good communication between departments

Perform other duties as assigned

Required Skills:

Must possess excellent written and verbal communication.

Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.

Must have excellent team leadership and developmental skills

Must be able to encourage a positive attitude in all team members.

Minimum of 1-year prior supervisory experience

Minimum of 1 year prior Front Desk/Reservations experience, preferred

Physical Requirements:

Must be able to stand/walk for entire shift

Must be able to bend, stoop, kneel, crouch

Must be able to lift/move up to 25 lbs. as needed