Job Description

WE ARE LOOKING TO HIRE OVER A DOZEN EMPLOYEES FOR THIS ROLE. THIS ROLE WILL START MID OCTOBER 2020. CURRENTLY REMOTE UNTIL COMPANY RETURNS TO THEIR NJ OFFICE.

RESPONSIBILITIES

• Act as the Primary Call Center contact for pharmacies and medical professionals.
• Provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Programs typically consist of pharmaceutical brand-initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
• Quickly assesses the user's issue and provides first level support for problem resolution.
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
• Works under moderate supervision and typically reports to the Customer Service Supervisor.

QUALIFICATIONS​

• 3+ years experience in a call center experience
• Professional experience as a Pharmacy Technician
• Strong computer Skills
• Certification Pharm Tech Medical Billing preferred
• HIPPA certified, or experience in claim processing preferred
• Bi-lingual (English/Spanish) preferred

Company Description

With thirty-one years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer). CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations. OPEN POSITIONS: To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/ SPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. OUR BLOG: For pertinent articles related to career advancement and HR issues see our blog: http://spectrumstaffingusa.com/blog/