Primary Duties and Responsibilities

Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.

Monitor multiple applications and systems using OCC approved software.

Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.

Report and document any processing anomalies utilizing OCC approved software.

Maintain processing records and logs

Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.

Perform mainframe IPL’s, and other system commands if and when

required.

Support transmissions across SFTP/NDM.

Support the execution and troubleshooting of UC4 jobs.

Provide support for Production Installs, D/R and Industry tests.

Maintain all off-site storage records and shipments.

Rerun/Restart failed backups and perform restores when required.

Work scheduled overtime when needed to ensure 24 x 7 coverage.

Must adhere to all Production Operations policies and procedures

Appreciation of the critically and timeliness of Service Level Agreements.

Assist Management in updating and maintaining current procedures.

Focus on identifying and executing on Continuous Improvement opportunities.

Supervisory Respponsibilities

Act as primary contact and perform managerial duties in absence of Operations Manager

Assist Operations Manager with vacation scheduling, attendance checking, etc.

Provide input for employee performance evaluations (PEPs)

Focus on growing your teammates.

Qualifications

Good oral and written communication skills.

Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills

Detail oriented and able to multitask.

Ability to interact with team or project members effectively

Ability to lead, motivate and cross train staff

Demonstrate strong analytical, problem solving and customer service skills

Technical Skills

Network troubleshooting.

UNIX knowledge.

UC4 Scheduler.

Mobius via Document Direct.

zOS/390 JCL, IBM utilities

Transmission protocols: SFTP/NDM.

Operating systems: Unix, Windows, zOS/390

Strong Desktop skills

Microsoft Office Suite

Education and/or Experience

7+ years of OS390 JCL and IBM utilities

7+ years working in a multi-platform environment

7+ years working knowledge of an open systems scheduling product (UC4).

7+ years working knowledge of Mobius/Brio.

DevOps experience desired but not required.

College degree in Computer Information Systems desired, but equivalent work experience will be considered

Flexible work from home options available.