Day to day description of role –

Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.

Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.

First level support for general change management questions and processing of requests.

Prepare and communicate weekly change broadcasts and communications to the Change community.

Build strong relationships with PTC stakeholders

Minimum requirements of role

Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.

Fundamental concepts, practices, and procedures of IT Service Management best practices.

General ITIL Configuration Management and Release Management skills are helpful.

Strong organizational, communication, and time management skills.

Work independently as well as collaboratively within a team environment.

Preferred requirements of role

Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.

Experience with Change Management tools such as BMC Remedy or ServiceNow.

Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.

Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items.