The team is responsible for supporting the IP network and telecommunications infrastructure nationwide. Expected to be a long term assignment and will extend.

Responsibilities Include:

Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.

Provide tier I and/or tier II network support and escalate as needed

Assist with managing incidents of all severity

Severity 2 incidents include an MTTR goal of two hours

Assist and/or lead outage bridges as needed

Take inbound support calls from internal campus and field customers as needed

Create incidents and tasks via ServiceNow; will also work with problem and change requests

Record detailed and accurate customer and problem information in incidents

Requirements:

Remedy Incident Management

Must be proficient typing

Excellent written and verbal communications skills

Independent problem solver and strong team player capable of making solid fact-based decisions under pressure

Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:

Cisco CCNA and/or on the job experience managing and supporting Cisco technology

SDWAN/Big Switch/Silver Peak

Telecommunications, RF, Microwave, Wi-Fi