Job Summary:

50% On-site

We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary and educator, providing centralized end-user support and assist with system navigation, business process understanding, and manpower-related issues. The analyst will be expected to multitask, manage shifting priorities, and work independently to complete tasks and deadlines.

Responsibilities:

Provide centralized end-user support for engineering systems and reports.

Follow standard help desk procedures for troubleshooting, diagnosis, and resolving functional issues related to software applications.

Assist end users with system navigation, business process understanding, and manpower-related issues.

Identify and escalate technical or training issues to the appropriate parties.

Provide day-to-day business application support, including troubleshooting, development of remediation plans, and resolution of issues.

Apply analytical thinking, deductive reasoning, and problem-solving techniques to resolve customer issues.

Requirements:

Prior helpdesk/support desk and customer service experience.

Excellent interpersonal and communication skills.

Ability to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines.

Strong familiarity with the Microsoft Office suite of tools.

Ability to apply analytical thinking, deductive reasoning, and problem-solving techniques effectively.

This is a full-time position that offers a competitive salary and benefits package. If you have a track record of providing exceptional customer support and are familiar with engineering systems and reports, we encourage you to apply.