Summary

Provide subject matter expertise for ongoing support of applications deployed to non production AWS environments and supporting 3rd party applications. Identify root causes and automate solutions in support of development. Work under general supervision; typically reports to a project leader or manager. Manage day to day activities when called upon.

Primary Duties and Responsibilities

· Provide subject matter expertise for ongoing support of third-party tools like Kafka, Artifactory, Terraform, Apigee.

· Support the lower environments for incident and problem management

· Resolve complex support issues in non-production environments.

· Have an understanding of Cloud Native applications running on Kubernetes within AWS.

· Assist production support and development staff in debugging environment defects.

· Create procedural and troubleshooting documentation related to cloud native applications

· Write complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform

· Perform other duties as assigned

Supervisory Responsibilities

· N/A

Qualifications

· Excellent problem solving skills.

· Ability to work independently.

· Ability to multi-task and work with management to prioritize tasks.

· Demonstrate strong confidence in abilities and knowledge.

· Ability to work well in crisis situations.

· Ability to work under minimal supervision

· Flexibility to be on call from 5 PM to 7 AM for 3 months per year.

· Good written and oral communication skills.

Technical Skills

Expert understanding of:

· Systems administration and change management practices

· Message-oriented technologies such as Kafka

· Internet / Web based technologies

· ITLT Best Practices

· Scripting and coding

· Network technologies

· CI/CD tools such as Artifactory, Jenkins, and GIT

· Cloud native applications, including Terraform experience

· Technologies used to support microservices

· Encryption technologies (SSL/TLS, PKI Infrastructure management)

· Security controls as applied to software technologies

Education and/or Experience

· Bachelor's degree in a related area

· 7-10 years of related experience

· Minimum 7 years experience working in a distributed multi-platform environment.

· Minimum 3 supporting enterprise monitoring technologies

Certificates or Licenses

· Cloud Certification a plus

Flexible work from home options available.