Job Description
Sphere, an established company, is looking to immediately hire a full-time Support Specialist (Customer Service).
ABOUT THE COMPANY
Sphere is a leading provider of end-to-end integrated payments, security software, payments gateway and processing products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.
POSITION SUMMARY
Under the direction of the Client Services Manager, the Support Specialist will support incoming requests from customers and Integrated Software Vendors (ISV) needing customer/technical assistance with payment processing, gateway processing, point of sale devices, reporting and monthly statements. This role will include collaborating with Product Specialists and other departments in support of customers, while documenting internal support activities. Being cross trained in other operational areas to provide support including boarding, equipment services, retention and back office management will occur as part of this role.
ESSENTIAL FUNCTIONS
KNOWLEDGE, SKILLS, AND ABILITIES
WORKING CONDITIONS
MINIMUM QUALIFICATIONS
Note: Successful applicants must submit to a pre-employment background check and drug screen.
Company Description
Sphere is a leading financial technology and software company trusted by the nation’s largest health systems. Sphere delivers a highly integrated, cloud-based platform that reduces friction and facilitates better and more secure patient payments. In addition, Sphere’s Health iPASS technology helps providers collect more patient dollars while improving patient engagement from pre-arrival to final payment. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.