Job Summary

We are seeking an experienced IT Help Desk to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to employees and customers. You will be responsible for resolving technical issues related to hardware, software, and network connectivity.

Responsibilities:

Respond to incoming support requests and troubleshoot technical issues via phone, email, and in-person

Log all support requests and document the steps taken to resolve them

Provide technical support for hardware, software, and network issues

Assist with setting up new user accounts

Provide excellent customer service and ensure timely resolution of technical issues

Requirements:

HS Diploma

At least 1 year of experience in an IT support role

Strong technical knowledge of operating systems, Microsoft Office Suite, and hardware troubleshooting

Excellent communication skills, both verbal and written

Ability to prioritize and manage multiple tasks

Strong problem-solving skills and attention to detail

Ability to work independently and as part of a team

If you are an experienced IT Help Desk Representative with a passion for providing excellent customer service, we encourage you to apply!