Interested in joining the International Business world and developing your customer service skills with more than just answering the phone or entering orders? We are seeking a highly motivated Customer Service and Sales Team Member to join us and navigate the challenges of working in a fast-paced office environment. Individuals will need to communicate efficiently and follow up thoroughly with accuracy. Experience is not necessary. We will teach and mold you to succeed in the tough international business world; you bring the willingness and eagerness to learn and grow. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high level detailed accuracy while preserving customer satisfaction. We are a small team that builds close, unique relationships with our customers and their orders. Our business is international, everyday experiences include: understanding foreign markets, products, customs regulations, cultures, and languages. We are involved in the global market and can witness effects on a world wide scale. To be successful in this role, you must be flexible and adaptable to new challenges, have strong critical thinking skills, and be able to work within our high standard team efforts. SAP software familiarity, International Business Relations, and Supply chain knowledge will have a great advantage. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. We are also looking to expand in other areas of our company. Currently, we also have openings in our Warehouse. All applicants can send their resumes to HR@SpicesUSA.com Responsibilities * Manage large amounts of emails and incoming calls * Enter and comprehend customer orders in SAP * Generate sales leads * Build sustainable relationships and trust with customer accounts through open and interactive communication * Meet personal/customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers Requirements * Communications skills * Bilingual * Detailed Oriented * SAP experience (preferred) * Multi-tasking ability * Experience in providing customer service support * Strong client-facing and communication skills * Customer service orientation Benefits * Full-time * Medical * Vision * Dental * 401K (Spices USA automatically gives 3% annually) * Salary: $12-$23/hour depending on experience Company Description Since 1993 SPICES USA BRINGING FLAVOR TO YOU Established in Medley, Florida in 1993 as SPICE TRADERS INTERNATIONAL, the company, the brainchild of Mr. Edwin Cho, set a goal of supplying the market in Florida and the Caribbean region with spices, herbs, and seasonings from around the globe. After phenomenal growth in its first 5 years, the company was rebranded SPICES USA INC. in 1998 to reflect its expanded goal to supply products throughout the continental US and to avoid infringement issues given the generic nature of the initial name. Over the years this family-owned business, whose genesis can be traced to Barbados has continued to grow and now has subsidiaries in Atlanta, Georgia; Hackensack, New Jersey, and Barbados. Today, Spices USA trades spices from around the world to markets in North, South, and Central America and the Caribbean. Our extensive experience and knowledge of the sector allows us to be able to source high quality products at highly competitive prices, savings which are passed directly to our customers. Our buyers visit all the major spice-producing regions around the world annually. This is to ensure that the focus on quality, which has been the cornerstone on which the company was built, occurs at the source and throughout our supply chain. This approach allows us to have firsthand knowledge of future pricing trends and product quality, thus enabling us to provide our customers with information to make more informed business decisions that are beneficial for them. Additionally, we produce a wide range of liquid and dry seasoning blends and provide Product Development & Private Label packaging Services, spice-related equipment sale, and the sale of health products. As we continue to look for ways to satisfy our customers, our plans are in the near future to roll out a line of gourmet seasonings aimed at the health conscious, the establishment of an eCommerce retail presence, and continued expansion through the US, Caribbean, and South America.
Since 1993\r\n\r\nSPICES USA BRINGING FLAVOR TO YOU\r\n\r\nEstablished in Medley, Florida in 1993 as SPICE TRADERS INTERNATIONAL, the company, the brainchild of Mr. Edwin Cho, set a goal of supplying the market in Florida and the Caribbean region with spices, herbs, and seasonings from around the globe. After phenomenal growth in its first 5 years, the company was rebranded SPICES USA INC. in 1998 to reflect its expanded goal to supply products throughout the continental US and to avoid infringement issues given the generic nature of the initial name.\r\n\r\nOver the years this family-owned business, whose genesis can be traced to Barbados has continued to grow and now has subsidiaries in Atlanta, Georgia; Hackensack, New Jersey, and Barbados. Today, Spices USA trades spices from around the world to markets in North, South, and Central America and the Caribbean.\r\n\r\nOur extensive experience and knowledge of the sector allows us to be able to source high quality products at highly competitive prices, savings which are passed directly to our customers. Our buyers visit all the major spice-producing regions around the world annually. This is to ensure that the focus on quality, which has been the cornerstone on which the company was built, occurs at the source and throughout our supply chain. This approach allows us to have firsthand knowledge of future pricing trends and product quality, thus enabling us to provide our customers with information to make more informed business decisions that are beneficial for them.\r\n\r\nAdditionally, we produce a wide range of liquid and dry seasoning blends and provide Product Development & Private Label packaging Services, spice-related equipment sale, and the sale of health products.\r\n\r\nAs we continue to look for ways to satisfy our customers, our plans are in the near future to roll out a line of gourmet seasonings aimed at the health conscious, the establishment of an eCommerce retail presence, and continued expansion through the US, Caribbean, and South America.