Splashers Supervisor

Eden Resort & Suites

Splashers Supervisor

Lancaster, PA
Full Time
Paid
  • Responsibilities

    Join us at Eden Resort & Suites as a Splashers Supervisor, where you’ll lead our dynamic poolside team to deliver exceptional guest experiences. Your role is pivotal in ensuring our guests enjoy a seamless and delightful stay by overseeing the Splashers outlet, guaranteeing smooth operations, and maintaining our high standards of service. At Eden Resort, we believe in empowering our team members to grow professionally while embracing our core values of care, excellence, and ownership. You'll be part of a supportive, inclusive environment where your contributions matter. We offer competitive benefits, including employee discounts and assistance programs, along with potential health and wellness plans for our full-time team. If you're passionate about hospitality and ready to make a lasting impact, let's embark on this journey together. Our commitment to innovation and development provides ample opportunities for you to advance your career while enjoying a fulfilling work-life balance. Come be a part of a team where every day is an opportunity to create memorable experiences for our guests and yourself. Responsibilities: • Primary responsibility is overseeing the Splashers poolside outlet to ensure overall guest satisfaction and smooth operations • Oversee the entire staff in Splashers outlet, provide friendly, efficient service, and leadership • Make sure the trucks are stocked, product is readily available, and backed up for service • Ensure proper staffing of the Ice Cream/Beverage truck readiness for the entire shift • POS experience necessary to train new staff. Train and coach staff, including new hires, to be courteous, engaging, and friendly • Greet guests promptly and professionally • Maintain the communication between the BOH and FOH managers during service • Always wear a radio to communicate with supporting departments. Address any service or guest issues, handle professionally and with courtesy • Make sure all orders are prepared and delivered promptly • Direct and support staff during service • Keep the Food truck area clean and always organized • Ensure proper opening and closing of trucks to ensure proper set-up for the next shift • Maintain health and safety, sanitation standards in both trucks at all times • Assist with POS discounts, voids, comps, and refunds • Oversees staff cashout process.Other duties as assigned by management Qualifications: • Upbeat and outgoing individual • Able to assist guests and possess great guest relations skills • Able to work positively in a fast-paced environment • Strong teamwork skills • Customer service orientation to ensure each guest has an excellent experience • Communicate effectively with other team members to maintain a cohesive and efficient working environment • Adhere to health and safety regulations and maintain a safe working environment Compensation: $20 hourly

    • Primary responsibility is overseeing the Splashers poolside outlet to ensure overall guest satisfaction and smooth operations • Oversee the entire staff in Splashers outlet, provide friendly, efficient service, and leadership • Make sure the trucks are stocked, product is readily available, and backed up for service • Ensure proper staffing of the Ice Cream/Beverage truck readiness for the entire shift • POS experience necessary to train new staff. Train and coach staff, including new hires, to be courteous, engaging, and friendly • Greet guests promptly and professionally • Maintain the communication between the BOH and FOH managers during service • Always wear a radio to communicate with supporting departments. Address any service or guest issues, handle professionally and with courtesy • Make sure all orders are prepared and delivered promptly • Direct and support staff during service • Keep the Food truck area clean and always organized • Ensure proper opening and closing of trucks to ensure proper set-up for the next shift • Maintain health and safety, sanitation standards in both trucks at all times • Assist with POS discounts, voids, comps, and refunds • Oversees staff cashout process.Other duties as assigned by management