Job Description

A dynamic position in communication, knowledge, empathy and patience. Come think differently. Let’s go beyond the status quo.

RESPONSIBILITIES:

• SALES – Prospecting, Qualifying, Relationship Building, Follow Up Utilizing our CRM
• FIELD WORK – Inspections, Measurements, Working with Contractors, Submittal Approval, Change Orders, Punch Lists, Equipment Training and Startup
• DESIGN SUPPORT - Consulting, Meeting and Communicating with End Users and In-Store Designer
• PROJECT MANAGEMENT SUPPORT – Teams with Project Installer and Designer on Projects
• RELATIONSHIP BUILDING – Follow up on customers, diagnosing/listen to concerns and addressing them in the context of finding the best way to get what the customer is wanting. Confident in asking questions to qualify accounts and finding the best person to take care of the customer.
• MARKETING – Promote Customer relationships through Social Media and other sources of contact like demoing equipment, email marketing, etc.
• EQUIPMENT KNOWLEDGE - Continued learning on equipment, comparisons, demoing, features, applications, etc. and able to demonstrate/convey this knowledge in a professional/friendly way.
• ORDERING EQUIPMENT AND FOLLOW UP – Writing orders proficiently, keeping track of items on our CRM and following up frequently with customers.
• CUSTOMER SERVICE - Professional and prompt follow up, feedback, moving accurate information quickly and proficiently. Curiosity in positive questions for helpful conversations.
• SCHEDULING – Communicate with other depts and contractors to schedule installs, deliveries, ect.
• INTERNAL COMMUNICATION - Utilizing our internal communication systems, lead follow up system and technology to maximize the open flow of communication through the full sales process to completion. Team collaboration is key.

EXPECTATIONS:

• PROFESSIONAL - Look and talk professionally.
• WORKING WITH DEPARTMENTS – Working with each department to maximize customer care and reproes within the territory.
• TECHNICAL AND COMPUTER SAVVY – Be able to demonstrate speed and effectiveness with technology.
• MULTIPART HELP (FLEXIBILITY) - Willingness and eagerness to help where there is help needed. Deliveries, on-site, playing any part if there are vacations, sickness, etc.
• PROACTIVE - Eliminate potential issues before they happen.
• DEPENDABILITY - Prompt, answering phone, follow through when saying yes.
• HONESTY - In words and deeds. Finding the truth of each situation before moving forward. A wise council.
• EAGER WANT - Wanting to grow personally and with the company for the benefit or each other and those we serve.
• INDEPENDENT YET TEAM ORIENTED – Having the flexibility to work diligently alone or in a team. Thinking ahead.

REQUIREMENTS:

• Very proficient in MS office Products and typing
• Proficient at communication on phone and/or using technology to communicate
• Very organized
• Process-Oriented
• Follow up and Follow through skills
• 5+ Years Experience in Foodservice Industry
• 2+ Years Preferred in Sales
• Bachelors Degree Preferred