JOB SUMMARY:

The Sponsored Residential Manager provides oversight and supervision of the day-to-day operations of the sponsored residential program services in the assigned office area within the Developmental Disabilities Program. Responsibilities include supervising designated staff members and overseeing facility needs such as space, furnishings, and equipment. This position screens all prospective Sponsored Providers and their homes, including completing the Home Finding process, DBHDS Licensing approval, and LHRC affiliation. The position is assigned to an on-call rotation.

SUPERVISION RECEIVED AND EXERCISED:

The Sponsored Residential Manager will supervise the Residential Coordinators and report directly to the Regional ID/DD Services Manager.

ESSENTIAL FUNCTIONS AND DUTIES:

This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Evaluating:

Responsible for the evaluation of 1) monthly, quarterly, and annual reports/plans from Residential Coordinators (completed before deadlines and remaining in compliance with policies, licensing, and reimbursement requirements), 2) HR paperwork (reimbursements, time sheets, etc.), and 3) program & services compliances with involved parties (DBHDS licensing regulations, Human Rights, Adult & Child Protective Services, Code of Virginia, DePaul policies & procedures, Health and Safety Requirements); including assisting sponsored homes with Residential Coordinators

Supervision:

Act as a supervisor by 1) creating an office coverage calendar every month, 2)completing annual staff performance evaluations (as required by Human Resources), 3)conducting monthly checkups with all supervisees providing case-related problem-solving interventions (counseling, performance feedback), 4) participating in regular supervision meetings with the Senior Residential Manager, 5) coordinating the use of student interns, referring college/university to ensure interns secure appropriate placement, and 6) consulting first with the Senior Manager regarding resolutions for disciplinary issues.

Home Finding: Participate in home finding duties as assigned/requested – 1) staff all prospective sponsored home providers with supervisor to assess the appropriateness of applicants, 2) gather all information needed for assessment and study of potential providers, 3) complete home studies on prospective providers in compliance (DePaul policies, DBHDS licensing regulations), 4) present information concerning approved sponsored home providers to the DD staff, 5) ensure provider homes comply with licensing/regulation standards (DBHDS, DMAS, program policies & procedures, Human Rights), 6) enter all required home approval documents into the DBHDS web portal for the final licensing approval 7) participate in home finder meetings as scheduled/requested by the Senior Residential Manager or Program Director.

Recruitment:

Support in the recruitment cycle for Residential Coordinators and other DD program staff as requested – interviewing, hiring, orientation, training for job duties and responsibilities, and ensuring supervisees follow the agency policies & procedures

Communication: Maintain consistent communication with 1) all community referral sources by keeping them informed of available homes/services, 2) Problem-solve with other Sponsored Residential Managers and assess available sponsored homes or shared referral information, and 3) each Residential Coordinator through one minimum home visit and one team meeting quarterly, 4) Maintain communication and positive working relationship with Community Services Boards, Providers, DBDHS and other community partners, 5) Assist with marketing DePaul services as needed.

Reporting: Promote a positive work environment with positive relationships with all involved parties (e.g., clients, sponsored homes, referral agencies, community liaisons/educators across DCR service locations, service providers, and staff for service locations within DePaul)

Attend monthly staff meetings within specific service areas to update on services or the organization.

Support Services: Provide support through means such as 1) backup coverage for cases when the assigned Residential Coordinator is not available, 2) core training to sponsored home parents in areas of expertise (as needed & requested, 3) on-call service rotations (as scheduled to maintain 24/7 emergency coverage), 4) providing information for the success of DePaul programs & services to community organizations, associations, and media; will require to work closely with the Senior Residential Manager

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

Office and records administration techniques and procedures

The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar

Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet

DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS

Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property

Demonstrate a thorough working knowledge of the social, economic, health, and/or disability challenges and concerns of individuals and the care provider/birth family and applicable community resources

Demonstrate a thorough working knowledge of social work skills including, but not limited to, problem-solving, case conceptualization, assessment (psychological, psychosocial, behavioral, etc.), building relationships while maintaining professional boundaries, and executing sound therapeutic practice

Skill/Ability to:

Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work

Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach

Demonstrate ability to train and instruct others

Demonstrate ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion

Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs

Collect and analyze data

Manage multiple priorities and complete assignments on time, accurately, and with attention to detail, and ensure high-quality work product

Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates, and work collaboratively in a team environment

Communicate effectively in both oral and written form

Make arithmetical computations and tabulations

Operate standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, laptop, postage machine, shredder

Operate a personal computer and proficient using electronic database systems, virtual meeting software, internet, department or program-specific software, and MS Office Suite applications, particularly Excel, Word, and Outlook

Develop objectives, evaluate effectiveness, and assess service plans for individuals served

Analyze and prepare concise and accurate documents, reports, and correspondence

Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with care providers, other community professionals, local social services departments, community service boards, and the general public

Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary

Interpret, understand, and implement complex policies and procedures based on changing statutes and regulations

Prepare and write effective reports, maintain records, plan, prioritize, and organize work

Demonstrate ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency

Accept the rights, responsibilities, and differences of others

Work independently or as a team member

Work under deadlines and handle crises

Exercise sound judgment and critical thinking in decision-making and solving various work-related situations

Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility

Read and understand information and ideas presented in writing

Effectively market the programs and services of the department

Assist with the general upkeep and cleaning of office areas and agency vehicles

Other Characteristics:

Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued

Demonstrate professional composure in difficult and stressful situations

Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work

Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.

MINIMUM REQUIREMENTS TO APPLY:

A Bachelor's degree in a human services field or an acceptable degree is required. Must have five years of experience providing casework services to individuals with developmental disabilities. Supervisory experience within the field is required.

WORK ENVIRONMENT:

The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Participation in an on-call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.

PHYSICAL REQUIREMENTS:

The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time, sitting from one-third to two-thirds of the time, standing from one-third to two-thirds of the time, bending from one-third to two-thirds of the time, stooping up to one-third of the time, lifting/pushing/pulling no more than twenty pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately twenty percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS:

The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

NOTE:

This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.