Job Description

ABOUT US

As seen on Shark Tank! Spoonful of Comfort simmers up gift packages featuring handcrafted soup. Warm, thoughtful, and delightfully personal, our ready-to-eat meals are like sending love by the ladle. Inspired by the soup I wanted to mail to my mom when she was battling cancer, Spoonful of Comfort is the perfect get-well gift, housewarming, and care package. We are a rapidly growing company based in Salt Lake City.

We believe that providing the best, and most uplifting customer support is just as important (if not more so) than the product itself. Our support staff is the face of our organization. When you join our team, you join our family.

ABOUT YOU

As a Customer Experience Specialist, you will be representing and championing our customer's needs. The following is what we believe is required to do this job well:

· YOU ABSOLUTELY LOVE INTERACTING WITH PEOPLE. We're looking for someone who genuinely likes helping people with their problems and making each interaction a comforting experience

· STELLAR COMMUNICATION SKILLS. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal and written communication skills

· POSITIVE ATTITUDE. We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team

· TECHNICAL EXPERIENCE. You must be comfortable on a computer. You don't need a computer science degree, but being comfortable and willing to learn new things, like navigating our (super easy) backend system, is important

ABOUT THE JOB

In this position, full-time, part-time, seasonal, and permanent roles are available starting at $16/hour. We have multiple openings and are looking for candidates who are willing to work different shifts throughout the week and weekends, including flex hours. Our office is based in Salt Lake City, UT and you can work 100% remote, combo, or on site – it’s your choice! You must reside in Utah to be considered.

Your daily tasks consist of answering phone calls, replying to emails, and creating a superior experience for our customers. In short, if you have a strong work ethic, an upbeat attitude, and want to help send comfort nationwide, we would love to hear from you!

Company Description

Spoonful of Comfort is a direct-to-consumer soup care packages company that is dedicated to making and delivering comfort with as much care as if we were sending the packages to our own loved ones. Our core values guide our every decision. • We know that the right thing to do is always the right thing to do • We work with love and assume best intent • We always find a way • We celebrate and win together • The customer and their experience is our North Star • We embrace opportunities to improve Spoonful of Comfort LLC is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.