Benefits:

Bonus based on performance

Competitive salary

Training & development

Dental insurance

Health insurance

401(k)

Sports Programming Manager

Reports to: General Manager

Role Summary The Sports Programming Manager is responsible for planning, organizing, and executing a wide range of youth and adult sports programming at the facility. This includes recreational and competitive leagues, tournaments, skills clinics, open play sessions, and special events across multiple sports such as basketball, soccer, volleyball, flag football, and more. This role requires a deep understanding of sports operations, exceptional organizational skills, customer service orientation, and the ability to lead and manage part-time staff, referees, and coaches. The Sports Programming Manager is expected to develop innovative and inclusive programming that increases participation, retention, and facility revenue while ensuring safe and enjoyable experiences for all participants.

Core Responsibilities  Develop, plan, and implement seasonal sports leagues, clinics, tournaments, and events for both youth and adults.  Manage all operational aspects of sports programming, including facility scheduling, program setup, equipment management, and staff coverage.  Create and maintain league rules, game schedules, playoff brackets, and coach/team communication platforms.  Supervise and evaluate referees, coaches, scorekeepers, and site supervisors to ensure professional conduct, fairness, and program integrity.  Collaborate with the Director of Operations and General Manager on programming logistics and customer service protocols.  Monitor registration numbers, waitlists, and attendance to inform future program planning and staffing needs.  Act as point of contact for parents, captains, and participants to resolve disputes, answer questions, and improve user experience.  Work closely with the marketing team to design flyers, social media posts, email campaigns, and digital content to drive registration and program awareness.  Track and report key performance indicators including participation rates, retention percentages, staffing hours, and net revenue per program.  Research trends in community recreation and sports participation to propose new and innovative offerings.

Administrative & Strategic Functions  Use facility management software to create program schedules, manage rosters, track attendance, and coordinate facility space.  Assist with annual programming budget creation and monitor expenses to ensure alignment with financial goals.  Oversee incident reports, coach conduct logs, and disciplinary matters in accordance with facility policies.  Maintain updated SOPs and operational guidelines for all sports programs and ensure staff compliance.

Leadership & Staff Oversight  Recruit, hire, train, schedule, and supervise part-time staff including coaches, referees, and supervisors.  Develop seasonal training and onboarding resources specific to each sport and role.  Provide real-time support to staff during leagues and tournaments and conduct mid- season and post-season performance evaluations.  Foster a positive, accountable, and inclusive team culture that emphasizes professionalism and service.

Qualifications / Requirements  Bachelor’s degree in Sports Management, Recreation, Kinesiology, or a related field required.  Minimum 3–5 years of experience managing recreational or competitive sports programming.  In-depth knowledge of rules, scheduling formats, and officiating for multiple sports (e.g., basketball, soccer, volleyball).  Proven ability to manage and motivate part-time staff in a dynamic environment.  Strong written and verbal communication skills, especially in dealing with participants, parents, and partners.  Ability to work nights and weekends during peak programming and events.  Proficiency with Microsoft Office and recreational management platforms (e.g., Dash, League Apps, or similar).  CPR and First Aid certification preferred.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The Company reserves the right to assign other duties as required to meet business needs.