Job Description

The Service Desk Specialist I is responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and timely resolving or escalating issues as they arise.

The essential duties for this role include, but are not limited to:

• Provide technology resources to support the onboarding of all new employees.
• Monitors ticketing system to ensures timely resolution of problems while ensuring that customers are satisfied
• Ensures that status of tickets and project tasks are kept up to date.
• Track, route and redirect problems to the correct resources
• Walk customers through problem solving process where appropriate
• Accurately communicates pertinent information.
• Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.
• Recommends procedure modifications and or improvements to increase the efficiency of the organization.
• Must be willing to work in the Kansas City Office

Qualifications

• IT background
• Customer service skills
• Able to problem solf and resolve issues independently
• Self-starter

Security Responsibilities

• Operating in alignment with policies and standards
• Ensuring acquisition and procurement follows security standards
• Promoting and supporting alignment with security standards for all areas of responsibility
• Reporting Security Incidents
• Completing assigned training
• Protecting assigned organizational assets

Additional Information

• Competitive compensation Medical, Dental and Vision benefits after a short waiting period
• 401k matching program
• Generous paid time off program with an additional company break during the holidays
• Annual Volunteer Time Off (VTO) and a donation matching program
• Life Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and Recognition
• Maternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group career
• Diverse, inclusive & welcoming culture
• Optional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans

Spring Venture Group is an Equal Opportunity Employer

Spring Venture Group is an Equal Opportunity Employer