Job Description

At Springfield Plastics, Inc., we are continuing to grow and expand.  Due to this continued growth, we are seeking another CUSTOMER SERVICE REPRESENTATIVE to join our already established team!  This position will be based at our manufacturing facility located in AUBURN, ILLINOIS.

As a customer service representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer service representative are genuinely excited to help customers. They are patient, empathetic, and passionately communicative.

Job responsibilities include:

• Effectively communicating with customers via email, phone and in-person
• Effectively communicating with truck drivers and staff.
• Answering phones and routing calls on a multi-line phone system.
• Taking and monitoring customer orders in a timely fashion
• Daily tracking of customer orders, inventory and shipping
• Utilization of accounting software to process customer orders and shipping paperwork.
• Other duties as assigned

Job Requirements, skills and abilities:

• High school diploma or GED
• 2 years of office experience, which includes data entry and answering phones
• Proficient in Microsoft Excel
• Detail oriented
• Ability to multi-task and prioritize in a fast-paced environment
• Highly organized with motivation to learn new things
• Good communication skills
• Dependability. Attendance is a priority.

Employees are offered a high-level benefits package that far exceeds industry standards. Our benefit package currently includes:

• Overtime opportunities
• Bi-weekly pay
• No premium cost employee health insurance
• Medical expense reimbursement
• Holiday pay
• Life Insurance
• Sick leave
• Vacation
• Funeral Leave
• Profit Sharing
• 401K
• Dental Insurance
• Advancement opportunities
• Advanced training
• Performance-based wage increases

DUE TO THE NATURE OF OUR BUSINESS, WE ARE A ZERO-TOLERANCE WORK PLACE (THIS INCLUDES MARIJUANA AND ITS DERIVATIVES). ALL POTENTIAL CANDIDATES WILL BE DRUG SCREENED PRIOR TO HIRE. A 30-DAY RETEST PERIOD IS GIVEN FOR CANDIDATES WHO INITIALLY TEST POSITIVE FOR THC.

Springfield Plastics, Inc. is an Equal Opportunity Employer and complies with all Federal, State and Local laws.

Company Description

Based in Auburn, Illinois, Springfield Plastics, Inc., is a Midwest manufacturer that has produced plastic pipe solutions for the agricultural, residential/building, commercial, and highway markets since 1978. Springfield Plastics, Inc. is the only U.S. manufacturer certified to use only 100% virgin resin in all products. We have experienced high levels of growth over the years and are continuing to build our team for future growth in the agricultural market.