LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Guest Service Ambassador.
The Guest Service Ambassador is responsible for supporting hotel management with responsibilities in all aspects of hotel operations for assigned hotel properties.
Essential Duties:
Create & nurture an environment that fosters motivation, empowerment, teamwork, and a passion for providing high caliber service.
Handle any guest problem or complaint in a professional and courteous manner.
Interview, screen & hire applicants as needed to meet hotel staffing needs and provide Associates with job training to increase knowledge & skill level.
Recommend personnel actions to include discharges and disciplinary measures.
Enforce attendance policies and ensure accurate timekeeping by all Associates and comply with all Payroll Department deadlines.
Know and follow all company policies and hotel procedures; communicate and enforce all policies fairly and consistently with staff.
Ensure that all brand standards are met and maintained in each department.
Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
Greet and register guests and provide room assignments accommodating special requests whenever possible.
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
Assist with cleaning of guest rooms if needed.
Knowledge of, and adherence to, hotel accident prevention programs.
Have a sound knowledge of all emergency procedures.
Have a working knowledge of the maintenance & operating procedures of all departmental equipment.
Other & all duties, projects and tasks as assigned.
Required Knowledge, Skills, and Abilities (KSAs)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of the knowledge, skills and abilities required.
Associate’s or bachelor’s degree in Hotel & Restaurant Management or related field (preferred), or equivalent work experience.
Minimum of 2 years’ supervisory experience in a hospitality or other guest-centric environment.
Must have excellent interpersonal skills with the ability to communicate effectively, both verbally and in writing.
Must be able to work Thursdays, Fridays, and Saturdays from 6 pm until 2 am, as well as other peak occupancy periods as determined by the General Manager.
Energetic, self-motivated leader with strong work ethic required.
Must be able to work a flexible schedule to meet occupancy demands, including nights, weekends & holidays.
Must have a valid driver’s license and dependable transportation.
Maintain an open-door policy.
Computer proficiency to include Excel, Word, Outlook and a hotel brand software system.
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.
LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding.
Benefits:
Medical, Dental, Vision & 401 (k) with company match
Group Life & Accidental Death & Dismemberment Insurance
Hotel Discounts
Generous Paid Time Off
Training and Development, Opportunities for Growth, and Much More!
For more information about joining the LTD family, please visit www.ltdhospitality.com. We look forward to hearing from you!