Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job SummaryWe are looking for a Operations Supervisor to manage our Front Desk and Rooms department. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As an Operations Supervisor you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

Ensure front desk is tidy and has all necessary material

Train, supervise and front office staff

Assist with breakfast as needed

Assist in Housekeeping as needed, act as relief housekeeping supervisor

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customers requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Qualifications

2 years supervisory experience in hospitality

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within