Job Description

OUR TEAM IS A COMBINATION OF WORLD-CLASS RESEARCHERS, TEACHERS, AND EXPERIENCED GAME DESIGNERS ACROSS 3 CONTINENTS. COME JOIN US ON THIS ADVENTURE TO EMPOWER KIDS TO THEIR FULL POTENTIAL.

POSITION OVERVIEW:

We are currently searching for a Client Success Manager to support our Education team. This person will be responsible for supporting clients in all facets of post-sales support, including; onboarding, implementation, training, and ongoing account management through the duration of the relationship. This position works collaboratively with numerous internal departments, including; sales, curriculum, marketing, engineering, and operations to continually improve the client success experience, with a driving passion to exceed all client expectations. This position will also contribute to additional revenue through upsell and renewal opportunities, as well as developing reference accounts through our “Ambassador program” for potential clients.

Square Panda services both the school and parent markets which require this position to provide vision, direction, and support at all levels in both markets. This requires a high level of professionalism with effective verbal and written communication skills. The person should be able to adapt communication style to suit different audiences.

GOALS OF THE CLIENT SUCCESS MANAGER INCLUDE:

• Manage and continually develop client relationships

• Provide assistance to a diverse portfolio of clients and varying roles within the organization

• Assist with the onboarding and implementation of new clients

• Understand and support the individual needs, goals and initiatives of each client to ensure a successful implementation, including the evaluation of client engagement for upsell and renewal opportunities

• Continually developing best practices for Square Panda products and communicate those effectively to clients

• Provide webinar and onsite training sessions

• Complete “Fidelity Calls” based on support plans selected by the client

• Schedule and deliver surveys to clients

• Work effectively as a team to communicate challenges and provide feedback to continue improving the user experience, system support, and other advancements to support the products and company.

• Other responsibilities as needed

• Continually meet/and or exceed KPI’s

WHAT WE ARE LOOKING FOR:

• Minimum of a 4-year undergraduate degree (or equivalent), preferably in education or business

• 5+ years’ minimum experience with a K12 organization delivering instructional technology solutions

• Entrepreneurial experience in an early-stage company

• Must be familiar with CRM platform tools, survey tools, and ticketing software (Ex: Salesforce, SurveyGizmo, Zendesk)

• The agility and ability to pursue big goals, own outcomes, and prioritize effectively in a fast-paced environment where self-management and results are highly valued

• Excellent interpersonal skills and ability to work effectively with people at all levels

• You are an exceptional writer with the ability to articulate to different audiences

• Self-starter, detail-oriented, deadline-oriented, organized, resourceful, and ability to coordinate projects from start to finish

• Ability to travel to client sites

• Ability to work efficiently from a remote home office

SQUARE PANDA WAS FOUNDED IN 2014 AND LOCATED IN SUNNYVALE, CA, THE HEART OF SILICON VALLEY. WE OFFER A COMPETITIVE SALARY AND A FULL ARRAY OF BENEFITS (PAID TIME OFF, RETIREMENT, MEDICAL/DENTAL/VISION), AND WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Company Description

About Square Panda: The mission of Square Panda is to empower all children to reach their full potential by launching their educational journey with the power of literacy and languages. To accomplish this mission, we create innovative, multisensory games, books, and activities that give all young children the foundational skills needed to thrive in literacy. These products are used in classrooms and homes in multiple countries.