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Customer Success Associate


Customer Success Associate

Full Time
  • Responsibilities

    SquarePeg is working with an awesome e-commerce company to help them find their ideal Customer Experience Associate. Here is their description: Our customers are the core of the business and the Customer Experience Team is responsible for ensuring customers are delighted with their experience. The Customer Service Team provides feedback for product development in conjunction with resolving any individual problems they may experience. Our team develops key skills in people management and problem-solving, along with an exceptional understanding of user-interface metrics. We are looking for proactive individuals who radiate positivity, and are looking to take on new challenges and embrace our core value of Helping Others.

    Working within our team presents the opportunity to influence and improve business operations, engage with all teams across our international offices and make a difference to someone's day. Candidates for this position will be tested and evaluated on their ability to exercise humility, showcase grit and ultimately embody the give and take quintessential to all those on our team. Responsibilities Will Include • Delighting customers in every engagement, by going the extra mile to resolve issues • Proactively spotting areas for improvement in the product, and communicating these effectively with other teams and owning the problem to ensure it is resolved • Developing an understanding of what the customers want and need on the site, sharing this feedback to continue enhancing the product from a customer perspective • Owning the customer experience of a major product; consistently tracking patterns and trends, responsible for collaborating with engineering and design teams to upgrade experience • Being the voice of the customer! By being an advocate for the customer at every step, you'll help the rest of the company to keep the customer at the heart of everything we do What We Ask Of You • Designed to push participants to grow personally and professionally, you will be expected to make meaningful and innovative contributions to both business and cultural platforms from day one. • Be eager to grow • Embrace accountability and ownership • Be willing to take on new challenges • Execute quickly - experiment & embrace learning from your failures • Contribute to both culture and revenue

    We Also Look For • 1+ years of experience with frontline customer service and escalations • Evidence of entrepreneurial and leadership qualities • Strong written, oral and interpersonal communication skills • Exceptional organization and time management skills • Strong critical thinking and creative problem solving skills • Proficiency in MS Word, Excel PowerPoint and Outlook • BA/BS required • Eligibility to work in the United States • Experience with e-commerce and working with engineering teams is a plus