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Technical Product Manager

McDonald's Corporation

Technical Product Manager

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    The Technical Product Manager for Restaurant Technology Platform will be responsible for the technical direction, roadmaps, overall prioritization, design, development, and market readiness of Restaurant Technology platform consists of hardware, operating systems & software that enables key Restaurant applications and capabilities within our restaurants.

    WHAT YOU’LL BE DOING:

    • Establish a technical roadmap and strategy for Restaurant platform capabilities, specifically focusing on McDonald’s hardware, operating systems & software that enable the Restaurant applications such as Point of Sale system
    • Drive technical direction for the overall platform and its products, participate in any relevant partner selection, and lead a development organization to deliver these products
    • Lead critical transformation efforts to modernize the McDonald’s restaurant technology stack (hardware and software) to support Restaurant applications and reduce complexity and time to deploy
    • Lead the definition of product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.
    • Understand and anticipate operations, crew, customer and business needs in order to develop solution
    • Define and drive priorities for engineering sprints and product releases
    • Build and execute optimization experiments to validate and optimize features
    • Develop business cases/value proposition  to support feature prioritization
    • Lead a team and maintain organized oversight of specific product delivery schedules to ensure the proper balance of speed, features, timing, and integration with other functions, in tight coordination with Program Management
    • Work closely with peer product owners and managers across all channels and capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery
    • Collaborate across functions (e.g. Market partners, Global Technology, and Program Management) to ensure the timely delivery of products
  • Qualifications

    Qualifications

    • Computer Science / Engineering degree
    • Extensive Agile Product Management experience, preferably on customer-facing products leading agile development teams.
    • Strong quantitative analysis skills; analytics mindset and skills in research and analysis
    • A passion for driving an improved customer experience as well as a passion for improving operations
    • A love of new technologies and the drive to find ways to implement better tools and processes
    • Retail technology experience - point of sale hardware, networking, windows client and server operating systems, active directory
    • Experience in modern Technology Infrastructure /platforms including Dev Ops, IoT, Cloud and Edge technologies
    • Experience in integrating different technologies
    • Experience translating customer needs into product features
    • Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners
    • Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
    • Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
    • Curious, task-oriented, and a self-starter with a strong bias for action; Proven track record of “getting things done”
    • Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation

    ADDITIONAL REQUIREMENTS / RESPONSIBILITIES

    • 3+ years Product and/or Program Management experience
    • Maintain initiative roadmap, schedule, and dependency relationships
    • Create frequent program communications
    • Conduct regular meetings with initiative Leads, managers & cross-functional teams
    • Align with other Global technology groups for consistency of processes, escalation, and reporting
    • Business case development and cost estimations
    • Work closely with Product Support and VMO team to address Market/segment  issues
    • Managing and coordinating with cross Global, Segment and Market teams to provide a holistic solution that meets the stakeholder expectations
    • Maintain knowledge of each initiatives' milestones, from requirements definition to testing, integration, pilot, and deployment
    • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

    Additional Information

    McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

    McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Nothing in this job posting or description should be construed as an offer or guarantee of employment.