Qualifications
YOU'RE OUR IDEAL CANDIDATE IF...
- Extensive knowledge of personal computer hardware, Windows OS, application support, peripherals, and networking.
- Must be well versed in resolving all common computer problems including viruses, spyware, slow performance, errors, email client set-up, software installation and configuration, wireless networks, and peripheral problems.
- Ability to communicate technical issues in a manner for non-technical individuals can understand
- Ability to provide exceptional customer service through verbal and written medium
- Highly motivated and able to work independently. Take ownership for problems and follow through to resolution.
- High School Diploma or equivalent
- 3 years minimum desktop or call center support for all of the standard windows based systems. Previous technical support experience with Mac OS based systems a bonus
- CERTIFICATION(S) INCLUDING BUT NOT LIMITED TO: MSDT, MCSE, A+, MCP, CCNA, CCNP, NET+
- CANDIDATES WITHOUT CERTIFICATION OR FAILING TO PROVIDE SUPPORTING DOCUMENTATION FROM ACCREDITED INSTITUTE WILL NOT BE CONSIDERED
FOR THIS POSITION.
HOME OFFICE REQUIREMENTS:
- High Speed Internet access
- Quiet and private workspace
- Dedicated Landline line – No VOIP
- Individuals currently using VOIP (e.g. Bright house, Vonage, Magic Jack) as a service provider cannot be considered due to system incompatibility
Additional Information
SOME OF THE BENEFITS OF WORKING @SQUARETRADE INCLUDE:
- Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
- Competitive salaries, Benefits (Medical, Dental, Vision), Flex PTO, 401k matching
- Respect for your work-life balance
- A paid volunteer day to give back to the community
The Team: http://www.squaretrade.com/leadership
SquareTrade is an Equal Opportunity Employer
The candidate(s) offered this position will be required to submit to a background check, which includes a drug screen.