Job Description
A Technical Support Specialist will provide, via phone and/or remote-desktop, technical problem solving and claim resolution to customers by performing a diagnosis of issue while guiding customers through the claim filing process that gives them a resolution. Support and resolutions include, but are not limited to basic device support, assisting with claim filing, verifying proper hardware and software set up, power cycle devices, troubleshooting account issues, connectivity issues, providing adequate resolution or escalating issues to further tiers or manufacturers. The focus of this specialized, technically-oriented position is on meeting and exceeding high standards of accuracy and quality based on established systems, technologies and guidelines while bringing Squaretrades core values to life of Customer obsession and making an Impact on every call.
WHAT YOU'LL BE DOING:
Qualifications
QUALIFICATIONS:
PLUS QUALIFICATIONS:
HOME OFFICE REQUIREMENTS
Additional Information
SOME OF THE BENEFITS OF WORKING @SQUARETRADE INCLUDE:
The Team: http://www.squaretrade.com/leadership SquareTrade is an Equal Opportunity Employer
The candidate(s) offered this position will be required to submit to a background check, which includes a drug screen.