Job Description

Our Technical Writer needs to know how to dig for information. This digging includes:

• Reviewing existing documentation in Jira, Confluence, among other systems & sources

• Interviewing subject matter experts on what they know. These SMEs can include, but aren’t limited to:

  • Specialists

  • Managers

  • Senior leaders

Our Technical Writer will then need to take their research and turn it into helpful documentation. 

WHAT YOU’LL DO

• Write high-quality process and procedure documentation resources, providing: 

  • Valuable information and guidance for our employees, and

  • Material that successfully meets various regulatory and legal requirements.

• Collaborate closely with Product Management and Customer Experience to improve our processes and procedures

• Ensure that documentation applies consistent voice and style with all other APP documentation

Qualifications

• Familiarity and comfort in technical writing, especially in process / procedural documentation, experience preferred

• Intrigued by analyzing process / procedure documentation and improving it

• Strong collaboration and listening skills as well as written and verbal communication skills 

• Ability to learn, research, and articulate technical concepts and translate these elements into compelling, user-facing documentation

• Experience in completing large projects in a limited amount of time

• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) or GSuite (Gmail, Docs, Sheets)

• Ability to work in group settings and/or independently

• Ability to prioritize and multitask across several projects

• Demonstrates creativity and innovation

• Candidate must be currently enrolled in a US based college or university degree program and also be enrolled in a US based college or university degree program for the Fall 2023 semester

• Candidate must be a rising junior or rising senior

• Must be at least 18 years old 

• Must have a minimum GPA of 2.7

• Must be available to start on internship cohort start date (June 5) and complete ten week program in the US

• Previous work/volunteer experience or relevant coursework in identified area(s) of interest

• Can work in the US without employment sponsorship

Additional Information

Some of the benefits of working @Squaretrade include:

• Connectivity reimbursement directly in your paycheck
• Wellness allowance
• Respect for your work-life balance
• A paid volunteer day to give back to the community
• We work on developing careers based on what people enjoy

The Team:  http://www.squaretrade.com/leadership   SquareTrade is an Equal Opportunity Employer