This can be an already tenured industry professional or someone on the cusp of moving into a Sr field role.
We are looking for a Senior Service Technician with strong technical experience in commercial electronic security, specifically access control systems.
This is a hands-on field role for a technician who can independently troubleshoot, service, program, and support access control systems. The right person understands both the hardware and software side of electronic security and can walk onto a customer site, diagnose the problem, and determine the right solution without needing constant supervision.
What You’ll Do
• Service, troubleshoot, repair, and maintain commercial access control systems
• Diagnose issues involving controllers, readers, power supplies, locks, doors, and system communications
• Troubleshoot access control software and network related issues
• Program and configure access control systems
• Perform system upgrades, modifications, and expansions
• Respond to service calls and work directly with customers to resolve technical issues
• Complete system testing and verify equipment is operating correctly
• Read and interpret wiring diagrams, system documentation, and technical drawings
• Work with project managers, engineers, and other technicians when projects require additional support
• Document service work, system changes, and materials used
• Provide technical guidance to less experienced technicians when needed
What We’re Looking For
• 5+ years of commercial electronic security experience
• Strong access control troubleshooting and service experience
• Solid understanding of access control hardware, controllers, readers, locking hardware, and power supplies
• Experience programming and configuring access control systems
• Ability to troubleshoot both field hardware and software/system issues
• Comfortable working independently in the field
• Strong customer communication skills
• Ability to read schematics, wiring diagrams, and technical documentation
• Valid driver’s license and ability to travel throughout New Jersey
Experience with platforms such as Lenel, Genetec, AMAG, Avigilon, Software House, or similar enterprise access control systems is highly valued.