Benefits:

remote working

Competitive salary

Training & development

Role: Sr IT Technical Project Manager – Network Operations Center (NOC) Experience Preferred Location: Remote (PST Hours Preferred)

Job Summary:

We are seeking a Sr IT Technical Project Manager to support one of our direct clients. This role will focus on process optimization, cross-functional collaboration, and project delivery within a technical and network operations environment. Candidates with experience in Network Operation Center (NOC), MSPs, and ServiceNow will be given priority. This position requires a blend of technical expertise, problem-solving acumen, and the ability to drive highly collaborative projects in a dynamic environment.

Years of Experience:

10+ years in project management roles

5+ years in technical environments with cross-functional team collaboration

Technology Requirements:

General understanding of NOC operations and network PM work

Familiarity with ServiceNow (Preferred)

Microsoft Office Suite (Excel, PowerPoint, Outlook)

Degree or Certifications Required:

No mandatory certifications: experience is key

PMP / Agile / Scrum certifications are a plus

Top Candidate Skills & How Applied:

| # | Skill | Years | Application | 1 | Project Management (Technical Focus) | 10+ | Delivered complex, cross-functional technical projects with process oversight and milestone tracking | 2 | Network Operations Center / ServiceNow | 7+ | Oversaw NOC-related workflows, escalations, and asset/service tracking using ServiceNow | 3 | Maintenance for Retail Stores | 5+ | Managed IT and infrastructure project lifecycles including store maintenance coordination and vendor collaboration

Required Knowledge, Skills and Abilities:

Strong technical background with project ownership

Excellent facilitation, problem-solving, and critical thinking skills

Proven ability in process changes and optimization

Strong organizational, documentation, and communication skills

Ability to drive meetings, report data, and maintain project timelines

Experience working in highly interactive, meeting-heavy environments

Comfortable working in PST hours

Experience with retail store maintenance, MSPs, and ServiceNow is a bonus

Summary of Key Responsibilities:

Drive cross-functional collaboration and meetings across various teams

Maintain accurate project schedules, track deliverables, and report project status

Lead process changes initiatives and ensure optimization across departments

Act as a liaison between technical and non-technical teams

Ensure all projects are aligned with strategic goals and remain on track

Provide timely updates, escalations, and ensure stakeholder satisfaction

Balance multiple concurrent initiatives while keeping attention to detail

This is a remote position.